Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of receiving your item. Items must be unworn, unused, unwashed, tagged, and in their original packaging, with proof of purchase. Customers are responsible for return shipping, and a 10% restocking fee may apply. Returns must be requested before sending items. Custom products, sale items, and gift cards are not returnable. Read the full return policy.

Question 6

What is your exchange policy?

Accepted Answer

At this time, we do not offer direct exchanges. Customers are responsible for selecting the correct size before ordering. Items ordered in the wrong size are not eligible for return, exchange, or refund.Other eligible items may be returned within 30 days of delivery in accordance with our Returns & Refunds Policy.If your item arrived damaged, defective, misprinted, or incorrect, please contact us promptly at wsmerchstore@wrenchedsyndicate.com with your order number and clear photos so we can help.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at wsmerchstore@wrenchedsyndicate.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 10

How do I find the right size?

Accepted Answer

Fit and sizing can vary by product. For detailed measurements and sizing information, please use our Size & Fit Guide before placing your order. If you're unsure after checking the guide, contact the Wrenched Syndicate team and we'll be happy to help.Size & Fit Guide

Frequently Asked Questions